The 2 minute virtual consultation with Dr. Peter Boulden
SmileSnap • October 8, 2020
With time being our most valuable commodity, having efficient ways of connecting with your new patients is more crucial than ever.
In this 2 minute video, Dr. Peter Boulden of Atlanta Dental Spa showcases just how easy it is to deliver an incredibly personalized virtual treatment plan using SmileSnap’s virtual consultation platform.
The advantages of utilizing virtual consultations in dentistry and dental specialties are significant for both practices and patients.
Why do practices benefit from new patient virtual consultations?
- Providing new patients relevant information through a virtual consultation, you are equipping them to make a buying decision before they even walk in your door. By overcoming normal case acceptance objections like cost, options, and trust in the practice ahead of time, the in-office visit is less stressful and more engaging for the patient and your team. You can concentrate more on cultivating the relationship with the patient instead of moving them through a “process.”
- Doctors will be able to improve the quality of interaction with the new patient. Unlike in-office visits where there can be interruptions or distractions, a doctor can schedule to “meet” the patient virtually when he or she has concentrated time. In addition, SmileSnap Pro’s Record to Play video feature is another way to add a personal touch when discussing treatment options. This is especially helpful if you want to showcase a doctor’s personality and face since PPE requirements make it difficult to do so.
- Quality virtual consultations can differentiate a practice from their competition. By embracing virtual consultations and setting systems in place to manage them, new patients will see how excellent your customer service is even before they walk in the door.
Why do patients benefit from virtual consultations?
- By having a solution in a space where patients already spend a vast majority of their time (their cellphone and the internet), they do not have to leave the comfort of their digital world to get information about your office and if you are a fit for their needs.
- Effectively gathering valuable information about treatment, patients are able to make decisions quicker and get started with their treatment while they are excited about moving forward.
- Patients have the same problems that doctors do- time and attention. If a patient is thinking about a new dentist or dental procedure, they want information now. Making it easy for patients to share information with you, allows them to get their questions answered faster. In the world of NOW, that extra advantage will help a patient get their oral healthcare needs met faster.
For more information about how to supercharge your new patient process with virtual consultation and virtual treatment presentations, check out our SmileSnap solutions that can help you get started by visiting our virtual consultation pricing page. If you want to see Dr. Peter Boulden and Atlanta Dental Spa’s online experience, visit their website to see how they have customized their SmileSnap process for their own practice!
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The hardest step is turning a lead into a booked patient. SmileSnap’s tools are built to make that path as frictionless as possible. After capturing and prequalifying a lead, your team can send tailored content to build confidence and reduce hesitation. Whether it’s FAQs, treatment previews, or personalized videos, you control the nurture flow. You can also integrate scheduling so that once a prospect is ready, they can book directly, avoiding back-and-forth phone calls. Smart reminders and gentle nudges help reduce drop-offs. Because many practices using SmileSnap report conversion rates above 90%, the data shows this approach works. The conversion process becomes more scalable: rather than trying to manually manage every lead, the system does much of the heavy lifting. With analytics available, you can see which messages, timing, or lead sources convert best—and double down on what works. SmileSnap helps you convert more leads into patients with less manual effort.
Once a lead comes in, the real test is how you manage it. SmileSnap's virtual dentist app centralizes every interaction into one system—no more juggling spreadsheets, emails, and sticky notes. As soon as a patient submits their details and images, your team sees it in the dashboard with all necessary context. You can then sort, prioritize, or follow up quickly based on urgency or case type. SmileSnap’s automation features are designed to reduce friction: triggers can send welcome messages, reminders, or educational content automatically. You can even send a quick video reply to make the interaction feel more personal. Because communication history is preserved, your staff always knows what’s been sent, when, and how the prospect responded. Key Management Tools in SmileSnap: Centralized dashboard for all leads and data Automated workflows and message triggers Multi-channel communication (SMS, email, video) Full interaction history for context This streamlined management allows your team to focus on converting leads rather than chasing them. With SmileSnap, lead flow becomes organized, responsive, and conversion-friendly.