Interactive Discussion from the Treatment Coordinator’s Perspective
SmileSnap • February 19, 2021
SmileSnap’s Director of Sales and Virtual Integration Specialist, Stacey Bagwell, interviews Kristin Henry from Fotovat Orthodontics in Los Angeles about how she transformed their practice from traditional to virtual during the Covid office shutdown, and in doing so, discovered an efficient and productive way to conduct new patient consults and start cases through SmileSnap.
Watch the video to learn more about:
- How to set up successful workflows and systems to easily manage virtual consults
- Why follow up protocols are important to increase the number of new patient starts
- Managing virtual consults alongside seeing a full schedule of in-office patients
- How patients are reacting to the convenience of Virtual Consults
- Bonus: A few words from Dr. Fotovat of who you have managing your virtual consults
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Wondering how some practices see nearly zero‑no‑show rates and sky‑high case acceptance? Enter AI‑powered triage on SmileSnap. When patients submit photos and intake forms, AI helps flag high‑risk cases and suggests prioritization, lightening your team's manual load. This smart pre‑qualification gives patients the confidence that their concerns are being taken seriously. Practices report fewer reschedules as follow-up prompts adapt based on patient responses, ensuring timely outreach. With AI recommending next steps, providers consistently deliver faster, more accurate feedback. When combined with your clinical lens, triage creates a seamless blend of automation and human touch. As a result, patients feel engaged early and are more likely to commit. No‑shows drop, conversions rise, and your team operates with optimized bandwidth. This proactive model turns potential drop‑offs into full‑fledged treatment starts. In this post, we’ll dive into how AI triage works, how to configure thresholds, and real-world success stories from SmileSnap users. Expect tips for onboarding, monitoring triage accuracy, and tailoring alerts. By integrating AI smart triage, your practice can boost efficiency and patient satisfaction, without extra work. Ready to turn virtual consults into high‑impact conversions? SmileSnap’s AI capabilities are the way.
First impressions matter, and SmileSnap helps you make a great one. Patients appreciate being able to reach out on their own terms, without the pressure of a phone call or the delay of waiting for a consultation. They also love the fast feedback, clear communication, and personalized approach. When patients feel heard and supported early on, they’re more likely to trust your team and commit to treatment. SmileSnap doesn’t just help attract new patients —it builds long-term loyalty. By offering a better experience from the start, your practice becomes the obvious choice for their care.