Behind the Smile: Katie Slingerland, Director of Customer Support
A Q&A with Katie, SmileSnap Director of Customer Support
Look at that SMILE! We are excited for you to meet Katie who provides the leadership and direction on our Customer Support team.
“I love learning about the practice’s needs, expectations, and goals associated with integrating SmileSnap into their practice and from that information, provide specific tips and suggestions which will help them obtain results that meet those specific goals.”
How long have you worked at SmileSnap?
Almost a year – about 10 months!
What does your job entail?
My job entails helping our customers with their new accounts and whatever questions they may have! I conduct new customer onboarding meetings in which we run through the account, help with set up, and answer any initial questions. From there, I am a point of contact with our customer base to help with whatever is needed to ensure success and satisfaction with our software.
I am also responsible for leading and training the Customer Support team to ensure that they have the tools and resources that they need to provide support to our customers effectively.
What is a typical day like?
Being that we are a startup company, there really isn’t a typical day and everyday is something different! Most days are spent supporting our customers, supporting our internal Customer Support team, strategizing internally across departments to optimize our software, creating resources, and a lot of other tasks in-between!
Favorite memory from work?
My favorite memory was when we experienced rapid growth. Being the second employee at SmileSnap, I have been present during all the different stages we encountered while building up the company. It has been a very rewarding experience introducing the concept of virtual consultations to practices around the world. Acquiring so many new customers in such a short period of time was a really awesome “startup company moment”!
What’s a common question you get from customers?
I receive a wide variety of questions and they are really across the board and unique to that customer. A lot of the questions I receive are related to features within the software and how to optimize them best!
What do you like most about your job?
I really enjoy the customers! The best part of this job has been the opportunity to connect with so many different doctors, staff members, and individuals within the dental industry. Making personal connections and learning more about the doctors and their team has been really enjoyable. Every practice is different – I love learning about the practice’s needs, expectations, and goals associated with integrating SmileSnap into their practice and from that information, provide specific tips and suggestions which will help them obtain results that meet those specific goals. Watching so many practices embrace virtual consultations and leverage the technology in so many different ways has been very cool.
Also, we also have an AWESOME team and I really enjoy the other team members that I work with. There are so many smart, dedicated, talented people at SmileSnap.
Where are you from?
Brewster, New York.
Where did you go to school?
State University of New York, The College at Brockport
What do you like to do when you aren’t working?
I live in Denver so of course I partake in all the typical/standard Colorado activities. In the winters, I am fortunate enough to be up in the mountains skiing every weekend. In the summers, I can be found hiking, paddleboarding, and exploring local breweries downtown.
I also like to travel as often as possible and enjoy working out.
Who are your favorite sports teams?
New York Yankees or the Buffalo Bills 😀
What’s a fun fact about you many people may not know?
I will share a fun fact that is related to this industry: I have never had a cavity and never have had braces!
At SmileSnap we believe passionately in Customer Service, so we’re thrilled to have Katie in this key role on our team. We have total confidence that she’ll continue to deliver outstanding results for valued members like you.
Carmen Marie Gonzalez